Domestic Shipments: UPS Ground
Shipments of Z-CoiL footwear products ordered online or by telephone directly from Z-CoiL Footwear are currently sent UPS Ground, and charged at a flat rate of $12 for the first pair plus $3 for each additional pair within the continental US. Alaska and Hawaii are charged $18 for the first pair plus $9 for each additional pair.
International Shipments
International orders may be taken over the telephone, with shipping costs and applicable duties determined on an case-by-case basis.
Return Shipments
For complete details on our 30-Day, Risk-Free Trial policy, click here.
Purchases made directly from Z-CoiL Footwear by telephone or online must be returned to the Z-CoiL Distribution Center*, while purchases made from a participating Z-CoiL Distributor must be returned to the store from which they were purchased. All returns must be accompanied by:
A copy of the receipt/invoice
A completed Customer Return Survey Card (provided with each purchase) giving the reason for the return. This helps Z-CoiL plan future product improvements.
The cost of return shipping is the responsibility of the customer.
• Credit for returned product (not including shipping costs) will be issued within 14 business days of receipt of the product at the Z-CoiL Distribution Center. Depending on the customer's credit card company, it may take an additional 2-10 business days after credit has been issued for it to be posted to the customer's account. A confirmation email will be sent to the customer once the return has been received and processed.
A confirmation email will be sent to the customer once the return has been received and processed.