Return Shipments

For complete details on our 30-Day, Risk-Free Trial policy.

    • Purchases made directly from Z-CoiL Footwear by telephone or online must be returned to the Z-CoiL Distribution Center*, while purchases made from a participating Z-CoiL Distributor must be returned to the store from which they were purchased. All returns must be accompanied by:
      • A copy of the order confirmation receipt or shipping list.
      • Ship to:
        Z-CoiL Footwear Returns
        6932 4th Street NW
        Los Ranchos de Albuquerque, NM 87107
    • The cost of return shipping is the responsibility of the customer.
    • Credit for returned product (not including shipping costs) will be issued within 14 business days of receipt of the product at the Z-CoiL Distribution Center. Depending on the customer’s credit card company, it may take an additional 2-10 business days after credit has been issued for it to be posted to the customer’s account. A confirmation email will be sent to the customer once the return has been received and processed.
    • A confirmation email will be sent to the customer once the return has been received and processed.