Participating distributors are indicated as such on our Store Locator
Corporate Office Returns:
Z-CoiL Footwear 6932 4th Street NW, Albuquerque, NM 87107
Participating Dealer Returns:
Purchases made from a participating Z-CoiL distributor must be returned to the store from which they were purchased. You will not receive a refund if you send your shoes to us but they were purchased at a retail store. Not all stores participate in our 30-day guarantee, please check online for participating locations.
Please include your order confirmation receipt or shipping list (In your box upon receipt).
We also encourage you to fill out a survey card, giving the reason for the return (not required). This helps Z-CoiL with product improvements.
Return shipping Costs
Your only cost is return shipping postage.
Returned Credit (Please allow 16 days):
Although we will process your return with a day or two of receipt, it may take up to 16 business days for your credit to appear back on your credit card due to bank processing.
All sales are final on "closeout" promotions, however they may be exchanged if they are the wrong size.
Limited 90 Day Workmanship Warranty:
* online and any store selling our products. * 90 days from date of purchaseAny malfunction or defect in the workmanship of the footwear is covered by our Limited 90 Day Workmanship Warranty. This does not include normal wear and tear or breakage of the coil. Your footwear is covered for 90 days after purchase. We will repair the Z-CoiL Footwear if there is a minor malfunction at no cost. If the problem cannot be repaired, we will replace your footwear for no additional cost. Please take the malfunctioning or defective footwear back to the place of purchase. You must have the original sales receipt with the Z-CoiL Footwear to be eligible for this warranty. Please note that if you decide to ship the damaged Z-CoiL Footwear to your place of purchase for replacement, there may be shipping costs assessed.
Corporate Recommended Repair Shop:
Over time and with normal use, the rubber outsole on Z-CoiL Footwear will wear out. We recommend you purchase new heels as needed. If the rubber on the forefoot wears out and your shoe is still in good condition, we recommend you send your shoes to our recommended repair shop.
Coronado Boot and Shoe Repair Lawrence & Linda Garcia The "Sole" Man for the Job! 521 Central NW, Suite E Albuquerque, NM 87102 Phone: 505-842-6771
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